FAQs

How are you making decisions regarding your health and safety protocols? 

We are following the guidelines of the Centers for Disease Control (CDC), the American Academy of Pediatrics (AAP) and local state childcare licensing authorities.  Our company policies are derived from best practices and expert guidance. 

What are you doing to keep the school safe? 

Health Screening & Temperature Checks 

In order to ensure that our school community stays healthy, we must screen everyone who enters the building.  We ask that anyone exhibiting any signs of illness stay home and not enter our school at all.  We will be conducting screens of both in person and at our Brightwheel check-in kiosk. Those who come to the door will be asked a few simple health questions such as: 

  1. Do you have any of the following symptoms? Cough, lethargy, drainage from the eyes or nose, wheezing or shortness of breath, loss of your sense of taste or smell, a recent fever within the past 24 hours, or headache? 

  2. Has any medication been taken (or given to your child) within the past 24 hours? 

  3. Have you had any interaction with anyone known to be COVID-19 positive in the last 14 days?  For healthcare professionals, have you interacted with anyone known to be COVID-19 positive within the last 14 days when you were NOT wearing the appropriate personal protective gear? 

  4. Is there anyone in your home showing signs of illness or who have any of the symptoms listed above?

Slightly different or additional questions may be added over time or as required by local licensing and health departments.  A member of our staff will also visually inspect for any signs of illness such as shortness of breath or difficulty breathing, tiredness, flushed cheeks, rash, runny nose, etc. 

Finally, a member of our staff will take your temperature with a touchless thermometer.  Anyone with a fever of 100.4 degrees (F) (or the state mandated screening temperature, if different) will be asked to leave and stay home for 72 hours. 

 

Masks 

The CDC and AAP have both issued guidance regarding wearing face coverings in public when there is concern of community spread of COVID-19. Currently, we are requiring that our staff wear face coverings whenever they are not able to socially distance from another person (adult or child).  Staff will always wear masks when they are completing health or temperature checks, during close care routines such as diaper changing and/or toileting, food service, bottle feeding, when escorting children to and from their classrooms at drop off and pick up time, and whenever in public areas of our schools. Any administrative staff or teachers who cover breaks will also wear masks at all times when within a classroom. Face coverings should not be used on children if they pose a choking or strangulation hazard, if the child is sleeping, cannot independently put it on or take it off and wash hands, or if wearing the mask causes the child to touch their face more frequently. Therefore, we will not be providing masks for children or requiring that children wear masks, unless directed to by state, local, or licensing authority. We do not feel that masks offer enough potential health benefits to overcome the risks and concerns for children age 4 or younger, but If you would prefer that your school age child (age 5 or older) wear a mask that you will provide for him or her while at school, we are happy to discuss this with you. 

 

All parents who enter our facilities are required to wear face coverings at all times. There are no exceptions to this rule and if a parent is not wearing a face mask, a staff member is required to admit and escort the child to his or her classroom.   

 

Limited Visitors to the School 

For the duration of the current health crisis, we must limit visitors to our school.  Classroom visitors will be limited to teachers/school staff and certain pre-approved essential service providers like early intervention specialists and social workers providing services to children and licensing specialists as required.  Breastfeeding mothers are welcome, as always, too.  These approved visitors will have to successfully clear the Health and Temperature Screenings before entering.  Members of our School Support Center team and your school’s Regional Director will visit and support the school virtually for the time being.  All vendors and deliveries will not be allowed past the school front lobby.

Enhanced Cleaning and Sanitizing Protocols 

Teachers and school staff will be cleaning and sanitizing throughout the day, paying particular attention to high-touch areas such as doorknobs, toilet flushers, faucets, countertops, phone handles, and tablets.  Toys such as sensory bins and sand play will be removed for the time being, and we ask that home toys be left at home. Playground equipment, if in use, will be sanitized between each group of children using it.  Toys will be carefully sanitized at the end of every day and all bedding will be kept separate, individually stored, and washed at least weekly.  Additionally, our nightly professional cleaning will be completed using EPA approved disinfecting products. 

 

Social Distancing 

Let’s face it – it’s not easy to provide a loving and caring environment for children from 6 feet away, nor is it easy for kids to understand social distancing!  Despite those challenges we are committed to creating the safest possible childcare environment and will be changing some of our practices to reduce contact and promote safe distancing between children.  We will take local and CDC guidance on the maximum number of persons (children and teachers) allowed in one group or classroom into account so you may see smaller class sizes.  We will maintain consistent groupings of children and teachers whenever possible to reduce movement around the school and unnecessary exposure to different individuals.  At nap time, cots or mats will be arranged so that children are sleeping 6 feet apart and in “head to toe” configurations whenever possible.  Only one group at a time will use the playground or any common enrichment areas in the school to reduce contact among groups of children.  Unfortunately, we will also have to postpone or reschedule any upcoming community or school events to limit group gatherings. 

 

Meticulous Attention to Hand Hygiene 

Everyone who enters the building will have access to hand sanitizer at the entrance and be asked to wash their hands immediately upon arrival into a classroom (teachers will help the children!).  Hand washing will also occur before and after preparing food or beverages, before and after eating or handling food or feeding children, before and after administering medication, before and after diapering, after using the toilet or helping a child use the toilet, after coming in contact with any bodily fluid, after handling any school pets, after playing outdoors and of course, after handling any garbage.  We will ensure that hand washing procedures are thorough and consistently followed. 

 

Enhanced Exclusion and Isolation Practices 

In addition to our general health guidelines and exclusion practices for illness, we will complete a health assessment and temperature check of all students and staff at lunchtime each day.  Any symptom related to COVID-19 (cough, shortness of breath, or lethargy) or fever requires the student or staff member to be symptom and fever free for 72 hours without the use of fever reducing medication (acetaminophen or Ibuprofen) before returning to school.   Any child who becomes ill during the day will be isolated from other children and will be required to be picked up within one hour of notification. The child’s bedding, toothbrush, and any other personal items will be sent home for cleaning at that time. 

If there are cases of COVID-19 at the school, what will you do? 

In the event that there is a known or suspected case of COVID-19 within our school, we will notify local health officials and follow their guidance. The school will notify families of any cases as well, and share the guidance given by local health officials.  

 

If my family decides to voluntarily quarantine, will the school hold my spot?  

In some cases, families have elected to voluntarily quarantine. Unfortunately, given the current situation, we are not able to hold spots if the family elects to discontinue payment given the significant demand for childcare spots in our schools at this time.  

 

Will we be charged a registration fee when we return? 

Annual registration fees are typically charged only once a year in August or September in conjunction with back to school. If you return in the summer and already paid your registration fee you will not be charged again. 

 

Will there be an option of day-to-day drop-in instead of full-time enrollment? 

Most of our schools will have part-time options for you to consider upon your return. We will not always be able to guarantee that day-to-day drop in spots are available, both because we need to be sure staff are available and because occasional or intermittent attendance is not always compatible with our educational programs. 

  

If you open and public schools are still closed are you able to offer assistance for my school-age child who is doing distance learning?  Does your school have internet access so they can access their coursework? 

Our schools intend to be able to accommodate school-ager distance learning throughout this school year. Please speak with your Director for more information.  

 

Will my child return to the same classroom they were in when you closed?  Will we have the same teacher? 

Though our hope is to return your child to the same classroom with the same teacher and we will strive for as much consistency as possible, this will be decided at an individual school level. Since the children have not been in care for several weeks, in some cases it would be best to transition the child to the next classroom. At the same time, some children will need the consistency of the same classroom and we will do our best to meet each child’s individual needs. Our goal is to eventually have all teachers return to their classrooms. 

Email us for more information. We invite you and your family to come see what we have to offer in person.

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